Refund & Cancellation Policy

1. What This Policy Covers

This policy applies to subscription fees paid by car rental businesses (“Subscribers”) to Ofeqmobility for access to the platform. It does notgovern refunds between a Subscriber and their own customers — those are the Subscriber's own responsibility.

2. Free Trial

Every new account starts with a free trial period. No payment is required during the trial. If you cancel before the trial ends, you will not be charged.

3. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your account remains active until the end of the current paid billing period.
• No further charges are made after the current period.
• Your data is retained for 90 days after the end of the final paid period, during which you may export it. After 90 days, data is permanently deleted.

4. Refunds

Subscription fees are generally non-refundable once a billing period has started. However, we will issue a full refund in the following circumstances:

• You were charged in error (duplicate payment, billing system error).
• You cancel within 48 hours of your first paid charge and have not made meaningful use of the platform during that period.
• We permanently discontinue the platform with less than 30 days' notice — in this case we will issue a pro-rated refund for the unused portion of your billing period.

Refund requests outside these circumstances are reviewed on a case-by-case basis. To request a refund, email billing@ofeqmobility.com with your account email and a description of the issue.

5. Refund Processing

Approved refunds are returned to the original payment method via Paystack within 5–10 business days. Paystack's processing timelines may vary depending on your card issuer or bank.

6. Plan Downgrades

You may downgrade your plan at any time. The lower plan rate takes effect at the start of your next billing period. No partial refund is issued for the unused portion of a higher plan within the current period.

7. Account Suspension for Non-Payment

If a payment fails, we will retry the charge and notify you by email. After two failed attempts, your account may be suspended. Access is restored immediately upon successful payment. We do not charge late fees.

8. Termination by Ofeqmobility

If we terminate your account for a violation of our Terms of Service, no refund is issued. If we terminate for reasons unrelated to your conduct, we will provide a pro-rated refund for the unused portion of your current billing period.

9. Contact

For billing and refund queries, contact us at billing@ofeqmobility.com.